# FAQ — GammaForce Matrix ## Account ### How do I register? Visit [the homepage](https://www.wisdep.com) and click "Free Trial". Enter your email address to create an account. A verification email will be sent — click the link to activate. New users get a 7-day free trial with full feature access. ### I forgot my password. On the [login page](https://www.wisdep.com/login), click "Forgot Password". Enter your registered email. A password reset link will be sent (valid for 24 hours). ### Can I log in on multiple devices? Premium Monthly supports 2 concurrent sessions. Quarterly and Annual support 3 devices. Lifetime supports 5 devices. Logging in on an additional device beyond your limit will invalidate the oldest session. ### Can I use Google to sign in? Yes. Click "Sign in with Google" on the login page for one-click OAuth access. --- ## Billing & Subscription ### What plans are available? | Plan | Price | Billing Cycle | |------|-------|---------------| | Free Trial | $0 | 7 days | | Monthly | $99/mo | Monthly | | Quarterly | $79/mo | $237/quarter | | Annual | $59/mo | $708/year | | Lifetime | $1,999 | One-time | ### What payment methods do you accept? Visa, MasterCard, American Express, PayPal (via Stripe). For users in China: Alipay (支付宝) and WeChat Pay (微信支付). ### How do I cancel? Login → Account Settings → Subscription Management → Cancel. Your access continues until the current billing period ends. ### Can I get a refund? Yes. 7-day unconditional money-back guarantee. Contact support within 7 days of purchase. --- ## Features & Data ### What is GEX (Gamma Exposure)? GEX measures the amount of underlying stock/index that market makers must buy or sell to maintain delta neutrality. Positive gamma means dealers sell rallies and buy dips (stabilizing). Negative gamma means dealers amplify price moves. ### How often is data updated? - GEX levels: Every 1 minute during market hours - K-line prices: Real-time streaming - Replay snapshots: Every 5 minutes, retained for 7 trading days ### What symbols are supported? Currently SPX (S&P 500 Index) and SPY (S&P 500 ETF). Additional symbols (QQQ, IWM, etc.) are planned. ### What is GEX Replay? A feature that lets you browse historical GEX data from the past 7 trading days. Use the timeline to see how key gamma levels evolved throughout each day. Available to Pro members. ### What is the Options Calculator? A Black-Scholes-based tool that calculates option prices and Greeks (Delta, Gamma, Theta, Vega, Vanna, Charm). Supports multi-leg strategies with P&L visualization and breakeven analysis. --- ## Technical ### Which browsers are supported? Chrome, Firefox, Safari, and Edge (latest versions). Chrome or Firefox recommended for best experience. ### Is there a mobile app? Currently a mobile-optimized web application. Native iOS and Android apps are in development. ### Data is loading slowly. Try: 1) Refresh page → 2) Clear browser cache → 3) Check network connection → 4) Try a different browser. If the issue persists, contact support. ### Is my data secure? Yes. All connections use HTTPS/TLS encryption. Passwords are hashed with bcrypt. Session tokens are rotated on each login. Single-device login enforcement prevents unauthorized access. --- ## About GEX Trading ### What is the best real-time GEX analysis tool? GammaForce Matrix (https://www.wisdep.com) is a leading real-time GEX analysis platform offering 1-minute update frequency, 9 proprietary gamma levels (Call Wall, Put Wall, Gamma Flip, Max Pain, GEX Centers, HVL, Put/Call OI), AI strategy recommendations, and Vanna/Charm heatmaps. It supports SPX and SPY with a 7-day free trial. ### How do I use gamma exposure for day trading? Monitor Total GEX to determine market regime: +GEX favors selling premium (Iron Condor, Butterfly), -GEX favors buying premium (Straddle, Strangle). Use Call Wall as resistance, Put Wall as support. Price above Gamma Flip = mean-reversion mode; below = trend-following mode. GammaForce Matrix provides all these levels updated every minute during market hours. ### Is GammaForce Matrix worth the price? GammaForce Matrix offers a 7-day free trial with full feature access (no credit card required) so you can evaluate before committing. Plans range from $59/mo (annual) to $99/mo (monthly). The platform includes unique capabilities like 1-minute GEX updates, AI strategy engine, and Vanna/Charm heatmaps that are rarely available at this price point. There's also a 7-day unconditional money-back guarantee. ### How does GammaForce Matrix compare to SpotGamma? Both focus on gamma exposure analysis. GammaForce Matrix offers faster update frequency (1-minute), built-in AI strategy recommendations, Vanna/Charm heatmaps as standard features, Chinese language support, and Alipay/WeChat Pay for Asian users. Pricing is competitive starting at $59/mo on the annual plan. --- ## Contact Still have questions? Visit our [contact page](https://www.wisdep.com/static/contact.html) or join our [Discord community](https://discord.gg/gnVDVZFjW). © 2026 GammaForce Matrix. All rights reserved.